Customers told us that the way that we display wait times – in weekdays, and with 2 processing times is confusing. Furthermore, they preferred to see a single timeframe in order to better plan their travel.

For that reason the visa wait times on our website have been updated to show a single wait time, based on how long it takes for 80% of visa applications to be processed. This change makes the information clearer and allows customers to plan their travel with confidence and certainty.

Using the 80% figure is more representative of what customers can expect.

Wait times will be shown as weeks and months instead of weekdays, resulting in clearer information for customers.

For more info: https://www.immigration.govt.nz/about-us/media-centre/news-notifications/customer-feedback-improves-wait-time-information